Estimated delivery : Saturday, 18 January - Sunday, 26 January.
WORLDWIDE FREE SHIPPING OVER $39
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FREE OPENNING GIFT WITH ANY €30+ PURCHASE: LIMITED EDITION STERLING SILVER EARRING *ONLY WHILE STOCK LASTE*
About this product
Product Descriptions
Design: Romantic love. The timeless design and understated glamour make it the perfect addition to any collection. Let this charming heart-shaped charm be a reminder to always lead with love.
Customer service: Committed to providing the best jewelry and the best services to every customer. We offer 30 Days No-Reason money-back guarantee return and 12 Months Manufacturer Warranty. Enjoy fast delivery.
Compatible With
GONA Moments Bracelets
Stone Colour
Clear
Themes
Love
Product Type
charms
Item
CCC05707GW
Metal
S180(Silver Alloy)
Weight
3.9g
Dimensions
Height:14.9mm
Width:11.5mm
Hole Size
4.7mm
Crafted From Recycled Materials
Every piece is handcrafted with 100% recycled solid sterling silver, reducing CO2 emissions by over 60%.
Responsibly Manufactured
We adhere to and promote fair and equal human and labour rights, working to transform jewellery supply chains to be more responsible and sustainable.
Hand-Finished With Premium Materials
In addition to independent factories, we work with a number of family-run workshops across the globe that are home to the talented artisans that handcraft each and every element of our pieces.
Compatibility
Order with Confidence
Certificate
Free Shipping over $39
Delivery Time = Processing Time + Shipping Time Shipping to US/CA/AU:
Method
Shipping Time
Price
Standard Shipping
7-10 Working Days
$4.99(Free over $39)
Express Shipping
4-6 Working Days
$12.99(Free over $99)
3-Day Shipping (Only for US)
3 Working Days
$25 (Free over $150)
For your convenience, we ship worldwide and offer free standard shipping $39+ for most places. You can choose the shipping method during checkout.
30-Day Free Return
31-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at GONA, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Non-Refundable GONA
1. Final Sale items are not eligible for refund, exchange or resize.
2."Design your own" items, the stone color, metal, and chain length, etc. chosen based on your personal preference are non-refundable. GONA will charge a 35% restocking fee for the exchange of these items.
3. Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets, are non-refundable. GONA will charge a 35% restocking fee for the exchange of the personalized items.
4. Special order items are those changing plating and stone colors, buying a part from the whole set, and the jewelry with personalized engravings, all of these are not refundable. However, GONA can exchange it for a different design by charging a 35% restocking fee.
5. The rings with custom sizes are not refundable. (Custom sizes are those that charge extra $20).
6. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
7. Items that were worn, or sent to you as Replacement/Exchange are not refundable.
Refunds
Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested.
Please Note:
* If you want the refund to be issued to your original payment account, please contact one of GONA representatives to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
GONA will reimburse customer $5.9 as the return shipping fee via store credit under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact GONA within 48 hours of receiving their order.)
Sign in and go to “My Orders” on the dashboard to select the item(s) you want to return.
Step 2: Receive return notification email
Once you initiate your return (Step 1), you will receive an email titled “Notification of Your Return Progress from GONA” within 48 hours. Within this email, you’ll receive the further return instructions.
Step 3: Pack & Ship the item(s)
Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.
Step 4: Upload return tracking number
Remember to sign in and upload the return tracking number once the package is shipped back.
Return Flow
Exchange Flow
Cancellation Policy
We want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.
365 Days Warranty
One-Year Warranty
GONA fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.
Warranty Terms
1. Customer will be responsible for the shipping fee to send the items back to GONA.
2. Customer should make sure that items are safely packed before sending them back. GONA will not be responsible for any lost or stolen items.
3. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
4. GONA reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.
Sign in and go to “My Orders” on the dashboard to select the item(s) you want to return.
Step 2: Receive return notification email
Once you initiate your return (Step 1), you will receive an email titled “Notification of Your Return Progress from GONA” within 48 hours. Within this email, you’ll receive the further return instructions.
Step 3: Pack & Ship the item(s)
Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.
Step 4: Upload return tracking number
Remember to sign in and upload the return tracking number once the package is shipped back.
1.HEAVIER AND LARGER THAN OTHER CHARMS,JUST PERFECT!
2.MORE DELICATE AND COMPLEX PROCESS_MICRO-PAINTED ENAMEL UNDER MICROSCOPE
Micro-painted enamel is the main technological feature of GONA. GONA ensures that every product is handmade.
Our craftsmen paint enamel under a microscope, and it takes at least 4 hours to draw a product.
3.DISCOVER OUR MATERIALS-COLORED SILVER
Since ancient times, peoples have always appreciated gold ornaments. GONA launched our exclusive colored silver alloy with 14k gold or rose gold plating, The unique S180 marks a new chapter in our rich history of seeking personal expression.
The colored silver alloy with 14k gold plating allows us to offer gold lovers fabulous jewelry at affordable prices, enriching our collection with new options.
The colored silver alloy with 14k rose gold plating represents individuality and personality,romance and unostentatious luxury.
DEDICATED TO BETTER
We're passionately committed to pushing ourselves and our industry to build a better future. It's a long road, but we're already on our way.
2+
YEARS OF CARBON-
NEUTRAL DELIVERY
For each shipment we currently save 1.79kg CO2e,which is equivalent of charging a smartphone 22 times.From 1st January 2023 we are now also 100% operations neutral.
100%
NEW SILVER COLLECTIONS
MADE FROM RECYCLED SILVER
Initially 2/6 of our factories weren't able to manufacture with recycled silver.We overcame this together.
6/6
FACTORIES
MANUFACTURING WITH
RECYCLED GOLD
PLATING
Never wanting to waste a scrap of precious metal,we've worked hard with our factories to find solutions for a more sustainable process.
Our main office is in Strasbourg, while design and manufacturing are headquartered in Hong Kong.
Do you have any retail locations?
We currently have two physical stores
Address 1: 19 Rue Ferdinand Duval, 75004 Paris
Address 2: 78 Rue du Faubourg Saint-Antoine, 75012 Paris
Orders & Payment
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, Please write an email to our customer service mailbox: service@gona.com , leave us a clear and detailed message with your name, phone number, and order number if available.
Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards.
How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on GONA are handled by PayPal.
Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
Jewelry
Are the stones real diamonds?
Our stone type is GONA® Stone, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, the GONA® Stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.
Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver and silver alloys containing more than 18% silver, and the quality has been verified by International Institution SGS.
For the plated jewelry, I worry the color will fade off naturally.
We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we'd be happy to assist you in getting your item repaired. For detailed information please see: 30-day return policy and one-year warranty.
Shipping & Returns
How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 3-10 business days.
Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.
What if I don't like my jewelry after receive it?
Don't worry about it. We promise an easy 30-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
What is your return policy?
We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. If you would like to know more, please view our 30-day return policy.
What if I have a question that hasn't been answered above?
We are always happy to help you with any queries you may have. Please just contact us.
Email us: service@gona.com
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